Our Volunteer Transport service
Helping you to enjoy getting out and about
Would you like to get out and about more, so that you don’t feel so tied to your home?
If you haven’t got a car, have difficulty using public transport or worry about relying on family and friends, our Voluntary Transport
service is here to help you.
A safe and affordable way to travel locally
Our dedicated volunteers are the driving force behind our transport service which offers friendly, safe, affordable and reliable journeys. Our volunteers help to link you with your local community and essential services, maintain your independent living and boost your well-being. They can drive you wherever you need to go, to the shops, to healthcare appointments or to enjoy community activities.
We offer a door-to-door service, collecting you from your home and helping you get to the car, and we make sure you are happily settled at your destination before we leave you to enjoy yourself. If we’re taking you back home, we will also pick you up, escort you to the car, and see you safely into your home, helping you check that everything is secure if you’d like us to.
Becoming a member
We’re here for anyone who has difficulty getting out due to issues such as lack of transport, disability, ill health or living in a remote
location. Joining is easy – all you have to do is call our friendly team to check whether you meet the criteria to use the service and request a membership form. You can also download a registration form here. Simply send it back to us with your membership fee.
As a charity, we keep our charges as low as we can. Please call our friendly team on 0115 969 9060 for up-to-date terms, conditions and charges for membership and individual journeys.
Who can use the Transport Scheme?
Anyone who finds it difficult to get out and about. Reasons for eligibility might include a lack of public transport, disability or ill health, or geographical remoteness. Our volunteer drivers can lend an arm to help people get in and out of a car, but are not trained in manual handling.
How do I register to use the service?
To use the scheme, passengers must complete a registration form which can be requested by calling 0115 969 9060 or fill out our contact form It costs £35 to register for the year or £45 for couples.
Temporary membership is also available, gives access for a month at a time and is aimed at people who may only need the service for a limited time, it costs £5 per month.
Registered passengers can telephone the office on weekday mornings (Monday to Friday 9am to 4pm) to book transport. We need at least two working days’ notice to book transport so that we have time to allocate a volunteer driver.
If a passenger needs to cancel their journey, they must tell us as soon as possible, as in some cases, they may still be charged. Cancellations can be made at any time by telephoning the office. You can leave messages at any time.
How much does it cost?
There is a £2 admin fee per single or return journey. To this is added all mileage incurred by the driver, at a rate of 45p per mile.
We always try to use the nearest driver to your home address. However, costs can vary if the driver is coming to you after completing other journeys on behalf of the scheme. If the driver has to come from further afield, we’ll tell you.
Passengers may share journeys where this is possible or practical. Passengers who share a car will each be charged the relevant proportion of the total mileage cost.
Payment is made in cash to the volunteer driver who will issue you with a receipt. Payment may be made on receipt of the invoice in certain circumstances. Please call the team for further information. Escorts travel free of charge.
Who are the drivers?
All our drivers are volunteers who use their own cars. We have more than 80, all of whom are reliable, trustworthy and dedicated. Many are retired, while several fit their volunteer driving in around work and other commitments.
Drivers choose how often they want to drive and are reimbursed for all mileage incurred. All are interviewed before they start, have references reviewed, and have an enhanced criminal record check through the Disclosure and Barring Service (DBS).
Get in touch
Makes me feel safe knowing it's a reliable driver.
Excellent service, office staff and drivers very helpful and caring.
Unbelievably helpful, you couldn't have a better service.
Without this service I’d be housebound, it is really comforting to know you’re there.