Befriending Service

Together We Can Overcome Isolation.

Are you lonely? Do you know someone who could benefit from our befriending service?

Our telephone befriending service began because we wanted to keep vulnerable people safe, reassured and socially connected during the Covid-19 pandemic.

It’s quickly grown to become a precious lifeline for many who would otherwise be lonely and isolated across south Nottinghamshire.

Our friendly volunteers can call, visit with you or meet with you once or twice a week to have a friendly chat, check on your welfare, offer advice and company and ensure that you have what you need.

This includes directing you to other support which could help you, such as our Voluntary Transport and Handy Housekeeping services.

You can talk to our befrienders about anything – a shared hobby or interest, memories, what’s in the news or an issue you’d like some help with, such as how to collect a prescription.

Vulnerable and isolated people are directed to us by friends and family, GPs and social services. But if you’re not going out and feel you’d benefit from a comforting chat, you can ask to use the service yourself, loneliness can affect us all and at any time in life.

Simply call us on 0115 969 9060 or fill out our contact form


Become a befriender

Why not join our growing band of volunteer befrienders? All you need is free time and a willingness to help.

We want to reach and support as many people as possible. To do that we need reliable, enthusiastic volunteers who want to take on this enjoyable and rewarding role.

You’ll listen, share experiences and stories with the person you’re getting to know building their confidence, improving their wellbeing and helping them to re-engage with the community.

We’d love to hear from you. To become a befriender, call 0115 969 9060 or fill out our contact form


Befriending in action 

BBC East Midlands met with Mary and Helen, who were matched through our Befriending Service. Mary talked about how vital the Rushcliffe CVS Befriending Service is to her and Helen spoke about how positive it is to volunteer. Due to copyright issues, we can’t show the interview, but below is the full transcript. It makes for powerful and thought-provoking reading.


Anne Davies, BBC News presenter
A service that aims to support lonely and isolated people in the community is seeking more volunteers. The South Nottinghamshire Befriending service started at the beginning of the pandemic and has been described as a lifeline for those in need. Well, now the scheme has been so successful that they are actually looking to expand it to make a difference to more people than ever and Sarah Teal has more.

Sarah Teale, News reporter/presenter for BBC East Midlands Today

Meeting face to face for the first time. 74-year-old Mary meets up with volunteer Helen Turner who’s been ringing her every week over the last 16 months. Helen is a volunteer with the South Notts Befriending service which started at the beginning of the pandemic to give support to vulnerable and isolated people. It’s been a Godsend to Mary.

Mary, Befriending Service user

It means a hell of a lot to me, I was very lonely and isolated. Yeah, it made me feel though I had a purpose. Because when you sit here on your own all the time, especially at night, you know you’re wondering, you know. Is it worth it? I really, really look forward to it.

Sarah Teale, News reporter/presenter for BBC East Midlands Today

This service is run by Rushcliffe Community and Voluntary Service, which also offers help with shopping and transport to COVID, vaccinations, and essential medical appointments. The befriending service has received funding from NHS Charities Together which will allow them to expand.

Because they’re increasing the work they do. The befriending service now needs more volunteers. All you have to do is commit to an hour once a week or once a fortnight and you really could make a difference to someone like Mary. Who struggled with loneliness and isolation.

Carole Green, Operations Manager Rushcliffe CVS

It’s still needed as much now as it has ever has been. In fact, what we found is that some people have lost the confidence to go out. I had an enquiry the other day from a gentleman who wants somebody to take him for a walk. He can’t go out on his own. He’s 92 but he would just like somebody to give him just that little bit of confidence just so she can have a little walk to the end of the street and back.

Helen, Befriending volunteer

It’s been a really positive experience and I would definitely encourage it. Anybody who likes chatting and enjoys communicating with people to come forward and to consider it.

Sarah Teale, News reporter/presenter for BBC East Midlands Today
And with this being National Befriending week, there’s never been a better time to volunteer. Sarah Teale, BBC East Midlands Today, Nottinghamshire.

A big thank you to Mary and Helen for giving up their time and thank you BBC East Midlands Today.

To volunteer all you have to do is commit to an hour once a week or once a fortnight and you really could make a difference to someone like Mary. Please get in touch with us from our contact form. Together We Can Overcome Isolation.


We're passionate believers in the power of volunteering. It changes lives for the better. That's why we encourage and support people to get involved.

Our Latest News

Keep up with all our latest news.

Published: June, 2022

Loneliness Awareness Week 2022

A Time to to Say Thanks

Published: June, 2022

Thank You! Thank You! Thank You!

Jubilee logo

Published: May, 2022

Jubilee Celebrations – Office opening times

More News

©2022 Rushcliffe Community & Voluntary Service. All Rights Reserved | Made by AC Creative